Certificates Policy and Procedures
PLA (Português Língua de Acolhimento) certificates.
Once the learners complete their course successfully, they will receive a valid certificate (applicable for nationality) by our exclusive partners, awarding bodies in Portugal.
Certificates are issued and validated by our partners awarding body.
How would this be issued?
Learners receive their certificates by original paper printed version (Stamped and signed by the respective authority) is completely free of charge to all learners and is one of the many value-added services we provide to support customers.
How long would it take to receive the certificate?
During the process of validation of Learners learning and certificates will have to go through many procedures for registration and validation with the respective awarding body or entities for its validity. It can take max 4 weeks. (Depending on the workload of Portuguese system and calendar).
Normally our students receive their certificates within 4 weeks max sometimes sooner. You will receive an email with a soft copy PDF once the certificate is ready to be collected.
How can you collect the certificates?
Learners must collect the certificates in person at our HQ in Lisbon.
Our Address:
Rua Dom Afonso Henriques 2
2620-080 Póvoa de Santo Adrião, Odivelas, Lisboa, Portugal.
Office Hours: Monday to Saturday
between 09:00 – 18:00 (UTC)
For security reasons, learners must bring a photo I.D in order received the certificate.
Please note: We do NOT give the certificates to any other person if you cannot attend.
If you cannot attend, a written authorization must be given.
Can the certificates be delivered by Post?
Yes, if the learner cannot collect the certificate, it can be delivered (Local in Portugal & International) by secure post at additional charges. LSBS use DHL courier services.
Additional charges:
Admin fees 20 Euros.
Cost of delivery local & Worldwide by DHL express (Pre-paid cost by learners)
Cost for replacement 30 Euros.
Additional Charges for Postal Delivery:
Local (Portugal): €40
International:USA & United Kingdom: €65
Australia & New Zealand: €87
China: €82
Turkey & Egypt: €80
South Africa: €97Admin Fees: €20 (applies to all international deliveries)
Important Note:
LSBS is not responsible for lost certificates during delivery. We ensure the highest level of security with DHL services, and the delivery will require a signature upon receipt.
Delivery charges are not included in the service charge for enrollment.
How to Request Delivery?
Request: If you choose to have your certificate mailed, Edpro will first provide you with a PDF copy of the certificate via email.
Form Submission: You will be asked to complete the authorization form for the postal delivery.
Confirmation: After submitting the form, our team will contact you and provide the PDF copy of the certificate along with a payment confirmation for the delivery cost.
Please note: LSBS will not be responsible if the certificates are missed during the delivery by the courier service. LSBS makes sure to provide the highest secure courier service in order to be delivered successfully.
Prior of sending the documents by DHL courier services, LSBS will provide a PDF copy of the certificate to the learner by email and request to complete the respective form for authorization.
After form submission, LSBS will send you an email confirmation and invoice of additional charges if applies.